@article {1972371,
	title = {Perceptual Measures of Quality:  A Tool to Improve Nursing Home Systems},
	journal = {Hospital \& Health Services Administration},
	volume = {39},
	year = {1994},
	month = {1994},
	pages = {487-503},
	keywords = {Accounting, Marketing},
	author = {Koenig,Hal and Kleinsorge,Ilene}
}