@booklet {1972421, title = {Pushing employees to go the extra mile can be counterproductive}, year = {2016}, month = {2016}, keywords = {Management}, url = {https://hbr.org/2016/09/pushing-employees-to-go-the-extra-mile-can-be-counterproductive}, author = {Yam,Kai Chi and Klotz,Anthony and He,Wei and Reynolds,Scott} }