@article {1973506,
	title = {Performance-centered Design of Knowledge-intensive Processes},
	journal = {Journal of Management Information Systems},
	volume = {18},
	year = {2002},
	month = {2002},
	pages = {37-59},
	keywords = {Marketing},
	author = {Massey,A. P. and Montoya,Mitzi and O{\textquoteright}Driscoll,T. M.}
}