@article {1974646,
	title = {Airline Financial Distress and Customer Service},
	journal = {Journal of the Transportation Research Forum},
	volume = {48},
	year = {2011},
	month = {2011},
	pages = {89-104},
	keywords = {OSU-Cascades, Supply Chain},
	author = {Ribbink,Dina and Dresner,M. and Hofer,C.}
}