@article {1978231,
	title = {Ever-Changing Workarounds: A Model for Workaround Management Lifecycle in Healthcare Workflow},
	year = {2013},
	month = {2013},
	address = {Milan, Italy},
	keywords = {BIS, Business Analytics},
	author = {Fan,Shaokun and Tong,Yu and Zhao,J.  Leon}
}