@article {1974446,
	title = {Logics and logistics for future research: Appropriately interpreting the emotional landscape of multi-cultural negotiation},
	journal = {Negotiation and Conflict Management Research},
	volume = {12},
	year = {2019},
	month = {2019},
	pages = {131-145},
	keywords = {Management},
	author = {Rees,Laura and Kopleman,S}
}
@article {1974451,
	title = {When and why a squeakier wheel gets more grease: The influence of cultural values and anger intensity on customer compensation},
	journal = {Journal of Service Research},
	volume = {22},
	year = {2019},
	month = {2019},
	pages = {223-240},
	keywords = {Management},
	author = {Glikson,E and Rees,Laura and Wirtz,J and Kopleman,S and Rafaeli,A}
}