@article {1979691,
	title = {Consumer responses to online service quality: An E-A-S-QUAL approach},
	year = {2008},
	month = {2008},
	address = {Chicago, IL},
	keywords = {Design Program, Merchandising Management},
	author = {Kim,J and Kim,Minjeong and Lennon,S}
}
@article {1979721,
	title = {A consumer perspective of buying environment characteristics in the context of e-services},
	year = {2007},
	month = {2007},
	address = {Los Angeles, California},
	keywords = {Design Program, Merchandising Management},
	author = {Kim,J and Kim,Minjeong and Kandampully,J}
}
@article {1979756,
	title = {E-service attributes available on men{\textquoteright}s and women{\textquoteright}s apparel websites},
	year = {2007},
	month = {2007},
	address = {Chicago, Illinois},
	keywords = {Design Program, Merchandising Management},
	author = {Kim,Minjeong and Kim,J and Lennon,S}
}
@article {1979731,
	title = {Online store atmospherics: How product presentation and music affect consumer responses},
	year = {2007},
	month = {2007},
	address = {Los Angeles, California},
	keywords = {Design Program, Merchandising Management},
	author = {Kim,Minjeong and Kim,J and Lennon,S}
}
@article {1979776,
	title = {The effect of visual product presentation and music on mood, attitude towards the site, and purchase intent in online apparel shopping},
	year = {2006},
	month = {2006},
	address = {Fayetteville, Arkansas},
	keywords = {Design Program, Merchandising Management},
	author = {Kim,J and Kim,Minjeong and Lennon,S}
}
@article {1979786,
	title = {Information components of apparel retail websites: task relevance approach},
	year = {2005},
	month = {2005},
	address = {Alexandria, Virginia},
	keywords = {Design Program, Merchandising Management},
	author = {Kim,J and Kim,Minjeong and Lennon,S}
}
@article {1979806,
	title = {Online service attributes available on apparel retail websites: A SERVQUAL approach},
	year = {2005},
	month = {2005},
	address = {Philadelphia, PA},
	keywords = {Design Program, Merchandising Management},
	author = {Kim,Minjeong and Kim,J and Lennon,S}
}
@article {1979801,
	title = {Service elements of apparel retail websites},
	year = {2005},
	month = {2005},
	address = {Seoul, Korea},
	keywords = {Design Program, Merchandising Management},
	author = {Kim,Minjeong and Kim,J and Lennon,S}
}