@article {1979616, title = {The Role of Visual Fluency on a Thumbnail Page in E-retailing: A Process Model}, year = {2011}, month = {2011}, address = {Philadelphia, PA}, keywords = {Design Program, Merchandising Management}, author = {Kim,Minjeong and Malkewitz,K and Orth,U} } @article {1979681, title = {The effects of thumbnail page design on consumer response in e-retailing}, year = {2009}, month = {2009}, address = {Bellevue, WA}, keywords = {Design Program, Merchandising Management}, author = {Kim,Minjeong and Malkewitz,K and Orth,U} }