00591nas a2200157   4500008004100000245010500041210006900146260000900215300001200224490000700236653001500243100001300258700001600271700001300287856013300300       2012                        eng d00aThe Effect of Pre- and Post-Service Encounter Performance on Consumer Evaluation of Online Retailors0 aEffect of Pre and PostService Encounter Performance on Consumer   c2012  a415-4260 v5210aManagement1 aPark, I.1 aCho, Jeewon1 aRao, H.R  u/biblio/effect-pre-and-post-service-encounter-performance-consumer-evaluation-online-retailors-0