01188nas a2200169   4500008004100000245003200041210003200073260000900105300001000114490000700124520073900131653001400870100002100884700002300905700001600928856007400944       1994                        eng d00aService Quality Measurement0 aService Quality Measurement  c1994  a34-410 v143 aExtending the research on service quality in health care, the authors examine the efficacy of four models for measuring service quality and conclude that SERVPERF methods are superior to SERVQUAL methods. Their study found that dental patients' assessments of overall service quality were strongly influenced by assessments of provider performance. Furthermore, an examination into the causal order between perceptions of overall service quality and patient satisfaction reveals such strong reciprocal influences that it's impossible to conclude that one empirically precedes the other. Finally, the authors found that purchase intentions are influenced by both patient satisfaction and patient assessments of overall service quality.10aMarketing1 aMcAlexander, Jim1 aKaldenburg, Dennis1 aKoenig, Hal  u/biblio/service-quality-measurement-0