00709nas a2200193   4500008004100000245010400041210006900145260000900214300001300223490000700236653001500243100002100258700001700279700001900296700002600315700002400341700001900365856013100384       2010                        eng d00aAn examination of whether and how racial and gender biases influence customer satisfaction ratings.0 aexamination of whether and how racial and gender biases influenc  c2010  a238-264.0 v5310aManagement1 aHekman, David, R1 aAquino, Karl1 aOwens, Bradley1 aMitchell, Terrence, R1 aSchilpzand, Pauline1 aLeavitt, Keith  u/biblio/examination-whether-and-how-racial-and-gender-biases-influence-customer-satisfaction-0