00555nas a2200157   4500008004100000245008000041210006900121260000900190300001200199490000700211653001400218100001900232700001900251700001500270856011200285       2001                        eng d00aReengineering the Customer Relationship: Leveraging Knowledge Assets at IBM0 aReengineering the Customer Relationship Leveraging Knowledge Ass  c2001  a155-1700 v3210aMarketing1 aMassey, A., P.1 aMontoya, Mitzi1 aHolcom, K.  u/biblio/reengineering-customer-relationship-leveraging-knowledge-assets-ibm