00475nas a2200121   4500008004100000245006400041210006400105260002100169653001700190653003300207100001600240856009700256       2011                        eng d00aModeling Guest Participatory Roles in the Service Encounter0 aModeling Guest Participatory Roles in the Service Encounter  aDenver, COc201110aOSU-Cascades10aOSU-Cascades Hospitality Mgt1 aChen, Sandy  u/biblio/modeling-guest-participatory-roles-service-encounter