00547nas a2200133 4500008004100000245009200041210006900133260002500202653000800227653002300235100001500258700001700273856012300290 2019 eng d00aA Process Mining Framework for Communication Pattern Analysis in Online Contact Centers0 aProcess Mining Framework for Communication Pattern Analysis in O aSalt lake cityc201910aBIS10aBusiness Analytics1 aIlk, Noyan1 aFan, Shaokun u/biblio/process-mining-framework-communication-pattern-analysis-online-contact-centers