00531nas a2200121   4500008004100000245011100041210006900152260000900221653001400230100001800244700001700262856013000279       2017                        eng d00aIs My Failure Your Problem? Examining Carryover Effects of Prior Consumer Failure on Customer Satisfaction0 aMy Failure Your Problem Examining Carryover Effects of Prior Con  c201710aMarketing1 aHall, Matthew1 aHyodo, Jamie  u/biblio/my-failure-your-problem-examining-carryover-effects-prior-consumer-failure-customer-0