00485nas a2200121   4500008004100000245007000041210006400111260002300175653001500198100002400213700002200237856010400259       2013                        eng d00aKeepin’ it real: Race, Emotional Labor, and Service Performance0 aKeepin it real Race Emotional Labor and Service Performance  aHouston, TX.c201310aManagement1 aGrandey, Alicia, A.1 aHouston, Lawrence  u/biblio/keepin-it-real-race-emotional-labor-and-service-performance