00551nas a2200133   4500008004100000245009000041210006900131260002300200653001900223653002900242100001200271700001800283856011600301       2010                        eng d00aA consumer perspective of service failure and recovery in online retailing in the U.S0 aconsumer perspective of service failure and recovery in online r  aSeoul, Koreac201010aDesign Program10aMerchandising Management1 aPark, M1 aKim, Minjeong  u/biblio/consumer-perspective-service-failure-and-recovery-online-retailing-us-0