00569nas a2200145   4500008004100000245008300041210006900124260002200193653001900215653002900234100001800263700001200281700001400293856011600307       2008                        eng d00aService failure in online retailing: A content analysis of consumer complaints0 aService failure in online retailing A content analysis of consum  aChicago, ILc200810aDesign Program10aMerchandising Management1 aKim, Minjeong1 aPark, M1 aMullis, K  u/biblio/service-failure-online-retailing-content-analysis-consumer-complaints-0