00433nas a2200145   4500008004100000245003200041210003200073260002300105653000800128100002200136700002100158700001600179700001800195856007400213       2012                        eng d00aBusiness Process Management0 aBusiness Process Management  aPortland, ORc201210aBIS1 aReitsma, Reindert1 aVan Patten, Mark1 aBaker, Mark1 aCoogan, Chris  u/biblio/business-process-management-0