00487nas a2200121   4500008004100000245008100041210006900122260000900191653000800200100002200208700001400230856012100244       2009                        eng d00aIncreasing Process Improvement through Internet-based e-Business Innovations0 aIncreasing Process Improvement through Internetbased eBusiness I  c200910aBIS1 aRoberts, Nicholas1 aKlein, R.  u/biblio/increasing-process-improvement-through-internet-based-e-business-innovations