00954nas a2200169   4500008004100000245004400041210003900085260000900124300001000133490000700143520048100150653001500631100001800646700002000664700002200684856007800706       2004                        eng d00aThe Cost of Safety: Cost Analysis Model0 aCost of Safety Cost Analysis Model  c2004  a22-290 v493 aKnowledge in business and accounting helps SH&E professionals speak to management and maintain credibility. To work more effectively with other financial and operations management personnel, SH&E professionals must become better versed in the common language of business. Cost analysis models are needed to help SH&E professionals measure, analyze and communicate safety strategies in business terms. This article details one such model from the quality management literature.10aAccounting1 aBehm, Michael1 aVeltri, Anthony1 aKleinsorge, Ilene  u/biblio/cost-safety-cost-analysis-model-000636nas a2200145   4500008004100000245011700041210006900158260002300227653001500250653001500265653003200280100002000312700002200332856013600354       2003                        eng d00aTopic presentation on entrepreneurship in 91ÆÞÓÑ and how the OSU-COB is key to economic development in the state0 aTopic presentation on entrepreneurship in 91ÆÞÓÑ and how the OSU  aPortland, ORc200310aAccounting10aManagement10aStrategy & Entrepreneurship1 aDowling, Thomas1 aKleinsorge, Ilene  u/biblio/topic-presentation-entrepreneurship-oregon-and-how-osu-cob-key-economic-development-state-001117nas a2200169   4500008004100000245009900041210006900140260000900209300001200218490000700230520050200237653001500739653001500754100001800769700002200787856013800809       2000                        eng d00aUsing total quality processes and learning outcome assessments to develop management curricula0 aUsing total quality processes and learning outcome assessments t  c2000  a167-1820 v243 aA process was designed to identify what total quality skills should be included in the authors curriculum and howto deliver them. Customer data led the authors to change their focus toward exploring and assessing what they do in the entire curriculum. The emphasis on learning outcomes is a theme in American Assembly of Collegiate Schools of Business and education reform. The authors summarize things learned that may help others avoid certain pitfalls and build on the authors progress to date.10aAccounting10aManagement1 aDrexler, John1 aKleinsorge, Ilene  u/biblio/using-total-quality-processes-and-learning-outcome-assessments-develop-management-curricula-000569nas a2200133   4500008004100000245012500041210006900166260000900235300001200244490000600256653001500262100002200277856013600299       1997                        eng d00aA Benchmarking Study of the Current Practices with Regard to the Role of the Quantitative Curriculum in Business Schools0 aBenchmarking Study of the Current Practices with Regard to the R  c1997  a125-1380 v310aAccounting1 aKleinsorge, Ilene  u/biblio/benchmarking-study-current-practices-regard-role-quantitative-curriculum-business-schools-000520nas a2200133   4500008004100000245008700041210006900128260000900197300001200206490000600218653001500224100002200239856012500261       1997                        eng d00aLessons Learned Using Total Quality Concepts for Accounting Curriculum Development0 aLessons Learned Using Total Quality Concepts for Accounting Curr  c1997  a185-1980 v210aAccounting1 aKleinsorge, Ilene  u/biblio/lessons-learned-using-total-quality-concepts-accounting-curriculum-development-000453nas a2200133   4500008004100000245006000041210006000101260000900161300001200170490000600182653001500188100002200203856009400225       1997                        eng d00aLinking Accounting Courses with an Unstructured Project0 aLinking Accounting Courses with an Unstructured Project  c1997  a199-2110 v210aAccounting1 aKleinsorge, Ilene  u/biblio/linking-accounting-courses-unstructured-project-000426nas a2200121   4500008004100000245006100041210005600102260000900158490000600167653001500173100002200188856009400210       1997                        eng d00aA Multicourse Practice Set: The Ultimate 'Messy' Problem0 aMulticourse Practice Set The Ultimate Messy Problem  c19970 v710aAccounting1 aKleinsorge, Ilene  u/biblio/multicourse-practice-set-ultimate-messy-problem-000512nas a2200109   4500008004100000245010800041210006900149260000900218653001500227100002200242856013800264       1994                        eng d00aFinancial and Efficiency Differences in Family-Owned and Non-Family Owned Nursing Homes An 91ÆÞÓÑ Study0 aFinancial and Efficiency Differences in FamilyOwned and NonFamil  c199410aAccounting1 aKleinsorge, Ilene  u/biblio/financial-and-efficiency-differences-family-owned-and-non-family-owned-nursing-homes-oregon-000547nas a2200157   4500008004100000245007600041210006900117260000900186300001200195490000700207653001500214653001400229100001600243700002200259856010800281       1994                        eng d00aPerceptual Measures of Quality:  A Tool to Improve Nursing Home Systems0 aPerceptual Measures of Quality A Tool to Improve Nursing Home Sy  c1994  a487-5030 v3910aAccounting10aMarketing1 aKoenig, Hal1 aKleinsorge, Ilene  u/biblio/perceptual-measures-quality-tool-improve-nursing-home-systems-000430nas a2200133   4500008004100000245005200041210005100093260000900144300001000153490000700163653001500170100002200185856008900207       1994                        eng d00aTQM: Are Cost Accountants Meeting The Challenge0 aTQM Are Cost Accountants Meeting The Challenge  c1994  a65-670 v7510aAccounting1 aKleinsorge, Ilene  u/biblio/tqm-are-cost-accountants-meeting-challenge-002021nas a2200169   4500008004100000245007600041210006900117260000900186300000900195490000700204520146400211653001501675653001401690100001601704700002201720856010901742       1991                        eng d00aThe Silent Customers:  Measuring Customer Satisfaction in Nursing Homes0 aSilent Customers Measuring Customer Satisfaction in Nursing Home  c1991  a2-130 v113 aThis article presents a research which focuses on customer satisfaction in the health care industry, which has recently shown a heightened awareness of and new interest in quality issues. The research was conducted within a regulated business sector and nursing homes. The purpose of our research is to assist an administrator in such an effort by developing a customer satisfaction survey that could be used by nursing home administrators to measure, on an ongoing basis, the satisfaction of both the nursing home residents and the family members, appointed custodians and concerns friends (FCFs). Focus groups were used to identify quality/satisfaction dimensions from the perspective of nursing home residents and FCFs, these are a cost efficient way to solicit information from participants. Using the participants' statements, we developed statements related to the six dimensions. Four of the dimensions pertain to groups in the home: nurses and aides, administrators, dietary, and housekeeping. The fifth dimension is the amount of empathy exhibited by the staff and the final dimension pertains to a variety of issues related to the home environment. As a result of the licensing power of the state, the ultimate consumers (residents) and FCFs are commonly overlooked. Often nursing home administrators become so caught up in trying to satisfy the state that the satisfaction of the ultimate customers goes unmeasured and in many instances is ignored.10aAccounting10aMarketing1 aKoenig, Hal1 aKleinsorge, Ilene  u/biblio/silent-customers-measuring-customer-satisfaction-nursing-homes-0