00862nas a2200169   4500008004100000245008300041210006900124260000900193300001000202490000600212520028400218653001400502100001800516700002300534700002100557856011400578       1997                        eng d00aSite Selection by Professional Service Providers: The Case of Dental Practices0 aSite Selection by Professional Service Providers The Case of Den  c1997  a35-440 v53 aExamines the association between the characteristics of practice sites for professional service providers and both practitioner satisfaction and practice performance. Aesthetic characteristics of site relating to practitioner satisfaction; Elements of a differentiation strategy.10aMarketing1 aBecker, Boris1 aKaldenburg, Dennis1 aMcAlexander, Jim  u/biblio/site-selection-professional-service-providers-case-dental-practices-001188nas a2200169   4500008004100000245003200041210003200073260000900105300001000114490000700124520073900131653001400870100002100884700002300905700001600928856007400944       1994                        eng d00aService Quality Measurement0 aService Quality Measurement  c1994  a34-410 v143 aExtending the research on service quality in health care, the authors examine the efficacy of four models for measuring service quality and conclude that SERVPERF methods are superior to SERVQUAL methods. Their study found that dental patients' assessments of overall service quality were strongly influenced by assessments of provider performance. Furthermore, an examination into the causal order between perceptions of overall service quality and patient satisfaction reveals such strong reciprocal influences that it's impossible to conclude that one empirically precedes the other. Finally, the authors found that purchase intentions are influenced by both patient satisfaction and patient assessments of overall service quality.10aMarketing1 aMcAlexander, Jim1 aKaldenburg, Dennis1 aKoenig, Hal  u/biblio/service-quality-measurement-0