01919nas a2200145   4500008004100000245010200041210006900143260000900212520134300221653001501564100002401579700002201603700001701625856013101642       2018                        eng d00aFake it to make it: Emotional labor reduces the racial disparity in service performance judgments0 aFake it to make it Emotional labor reduces the racial disparity   c20183 aService providers who are Black tend to be evaluated less favorably than those who are White, hindering opportunities for advancement. We propose that the Black-White racial disparity in service performance evaluations is due to occupational-racial stereotype incongruence for interpersonal warmth, and that more emotional labor is necessary from Blacks to reduce this incongruence. A pilot study manipulating employee race and occupation confirmed warmth and person-occupation fit judgments are lower for an otherwise equal Black than White service provider. We then demonstrate the racial disparity in service performance is due to interpersonal warmth differences in an experimental study with participants evaluating videos of retail clerks (Study 1) and a multi-source field study of grocery clerks with supervisor-rated judgments (Study 2). Furthermore, White service providers are rated highly regardless of emotional labor, but performing more emotional labor (i.e., amplifying positive expressions) is necessary for Black providers to increase warmth judgments and reduce the racial disparity. In other words, Black providers are held to a higher standard where they must “fake it to make it” in service roles. We discuss implications for stereotype fit and expectation states theory, emotional labor, and service management.10aManagement1 aGrandey, Alicia, A.1 aHouston, Lawrence1 aAvery, Derek  u/biblio/fake-it-make-it-emotional-labor-reduces-racial-disparity-service-performance-judgments00666nas a2200193   4500008004100000245009200041210006900133260000900202300001400211490000800225653001500233100001900248700001200267700001800279700002000297700001200317700002200329856012100351       2018                        eng d00aGood Actors but Bad Apples: Deviant Consequences of Daily Impression Management at Work0 aGood Actors but Bad Apples Deviant Consequences of Daily Impress  c2018  a1145-11540 v10310aManagement1 aKlotz, Anthony1 aHe, Wei1 aYam, Kai, Chi1 aBolino, Mark, C1 aWei, Wu1 aHouston, Lawrence  u/biblio/good-actors-bad-apples-deviant-consequences-daily-impression-management-work00643nas a2200157   4500008004100000245014100041210006900182260000900251300001400260490000700274653001500281100002400296700002200320700001600342856012700358       2018                        eng d00aNot Too Tired to be Proactive: Daily Empowering Leadership Spurs Next-Morning Employee Proactivity as Moderated by Nightly Sleep Quality0 aNot Too Tired to be Proactive Daily Empowering Leadership Spurs   c2018  a2367-23870 v6110aManagement1 aSchilpzand, Pauline1 aHouston, Lawrence1 aCho, Jeewon  u/biblio/not-too-tired-be-proactive-daily-empowering-leadership-spurs-next-morning-employee00557nas a2200133   4500008004100000245009300041210006900134260003000203653001500233100002400248700001600272700002200288856011300310       2017                        eng d00aThe daily Effects of Humble (Caring) Leadership Depend on Whether the Leader is Abusive.0 adaily Effects of Humble Caring Leadership Depend on Whether the   aCopenhagen, Denmarkc201710aManagement1 aSchilpzand, Pauline1 aCho, Jeewon1 aHouston, Lawrence  u/biblio/daily-effects-humble-caring-leadership-depend-whether-leader-abusive00490nas a2200109   4500008004100000245009000041210006900131260002100200653001500221100002200236856012200258       2017                        eng d00aEthical Leadership and Positive Organizational Behavior: The Role of Value-Similarity0 aEthical Leadership and Positive Organizational Behavior The Role  aAtlanta GAc201710aManagement1 aHouston, Lawrence  u/biblio/ethical-leadership-and-positive-organizational-behavior-role-value-similarity00530nas a2200109   4500008004100000245011600041210006900157260002100226653001500247100002200262856013600284       2017                        eng d00aAn Examination of the Interplay between Impression Management and Gender on the Social Integration of Newcomers0 aExamination of the Interplay between Impression Management and G  aAtlanta GAc201710aManagement1 aHouston, Lawrence  u/biblio/examination-interplay-between-impression-management-and-gender-social-integration-newcomers00499nas a2200109   4500008004100000245009700041210006900138260002100207653001500228100002200243856012400265       2017                        eng d00aUndermining yourself: A moral emotions perspective on the consequences of social undermining0 aUndermining yourself A moral emotions perspective on the consequ  aOrlando FLc201710aManagement1 aHouston, Lawrence  u/biblio/undermining-yourself-moral-emotions-perspective-consequences-social-undermining01632nas a2200145   4500008004100000245013800041210006900179260000900248520101500257653001501272100002201287700002401309700001901333856013401352       2017                        eng d00aWho Cares if "Service with a Smile" is Authentic?: An Expectancy-Based Model of Customer Race and Perceptions of Service Interactions0 aWho Cares if Service with a Smile is Authentic An ExpectancyBase  c20173 a“Service with a smile” improves performance ratings, but it is unclear whether that smile must always be authentic. We propose that reactions to a service employee’s display authenticity may depend on the customer’s race, due to a history of differential service experiences. Further, we propose that these experiences inform customers’ expectations, such that White customers are more likely than Black customers to expect friendly “service with a smile.” To test this conjecture, we first confirm that Blacks have lower service performance expectations than Whites due to a history of mistreatment in a service context. In two experimental studies and a field study, we then show that authenticity is a stronger predictor of performance-based evaluations (i.e., exceeded expectations) for White customers than for Black customers. Our findings underscore the impact of the racially biased treatment that Black customers have come to expect and the challenge of pleasing a diverse customer base.10aManagement1 aHouston, Lawrence1 aGrandey, Alicia, A.1 aSawyer, Katina  u/biblio/who-cares-if-service-smile-authentic-expectancy-based-model-customer-race-and-perceptions00588nas a2200145   4500008004100000245009000041210006900131260002100200653001500221100002000236700002100256700002200277700001800299856012500317       2017                        eng d00aWithheld Disability Accommodation requests, perceived integration, and desire to stay0 aWithheld Disability Accommodation requests perceived integration  aOrlando FLc201710aManagement1 aDurban, Colleen1 aBaldridge, David1 aHouston, Lawrence1 aYang, Liu-Qin  u/biblio/withheld-disability-accommodation-requests-perceived-integration-and-desire-stay00589nas a2200145   4500008004100000245008900041210006900130260002100199653001500220100002000235700002100255700002200276700001800298856012700316       2017                        eng d00aWithheld Disability Accommodation Requests, Perceived Integration and Desire to Stay0 aWithheld Disability Accommodation Requests Perceived Integration  aOrlando FLc201710aManagement1 aDurban, Colleen1 aBaldridge, David1 aHouston, Lawrence1 aYang, Liu-Qin  u/biblio/withheld-disability-accommodation-requests-perceived-integration-and-desire-stay-000572nas a2200133   4500008004100000245009600041210006900137260002200206653001500228100002100243700002200264700002500286856012700311       2016                        eng d00aCan You See Me Now? Social Invisibility and Career Success for the Black Professional Class0 aCan You See Me Now Social Invisibility and Career Success for th  aAnaheim, CAc201610aManagement1 aJones, Kisha, S.1 aHouston, Lawrence1 aJohnson, Tiffany, D.  u/biblio/can-you-see-me-now-social-invisibility-and-career-success-black-professional-class00571nas a2200145   4500008004100000245008200041210006900123260002200192653001500214100001800229700002200247700002200269700002200291856011200313       2016                        eng d00aAn Issue-selling Perspective on Women's Leadership in Male-dominated Contexts0 aIssueselling Perspective on Womens Leadership in Maledominated C  aAnaheim, CAc201610aManagement1 aJoshi, Aparna1 aHumphrey, Stephen1 aHouston, Lawrence1 aDwivedi, Priyanka  u/biblio/issue-selling-perspective-womens-leadership-male-dominated-contexts00546nas a2200121   4500008004100000245010500041210006900146260002200215653001500237100002200252700002400274856012600298       2016                        eng d00aA New Perspective on the Personal and Social Consequences of Creating Façades of Conformity at Work0 aNew Perspective on the Personal and Social Consequences of Creat  aAnaheim, CAc201610aManagement1 aHouston, Lawrence1 aGrandey, Alicia, A.  u/biblio/new-perspective-personal-and-social-consequences-creating-facades-conformity-work00535nas a2200109   4500008004100000245011100041210006900152260003200221653001500253100002200268856013500290       2015                        eng d00aMe According To Others: A New Perspective On Self-Presentations And The Socialization Of Racial Minorities0 aMe According To Others A New Perspective On SelfPresentations An  aVancouver, BC, Canadac201510aManagement1 aHouston, Lawrence  u/biblio/me-according-others-new-perspective-self-presentations-and-socialization-racial-minorities00625nas a2200145   4500008004100000245011000041210006900151260003200220653001500252100001800267700002200285700002200307700002200329856012800351       2015                        eng d00aSugar and Spice and Everything Nice: Predicting the Success of Female Leaders’ Issue Selling Strategies0 aSugar and Spice and Everything Nice Predicting the Success of Fe  aVancouver, BC, Canadac201510aManagement1 aJoshi, Aparna1 aHumphrey, Stephen1 aHouston, Lawrence1 aDwivedi, Priyanka  u/biblio/sugar-and-spice-and-everything-nice-predicting-success-female-leaders-issue-selling00551nas a2200133   4500008004100000245008500041210006900126260002300195653001500218100002200233700002400255700001900279856011900298       2014                        eng d00aBlack Sensitivity versus Adaptivity to White Service Providers’ Inauthenticity0 aBlack Sensitivity versus Adaptivity to White Service Providers I  aHonolulu, HIc201410aManagement1 aHouston, Lawrence1 aGrandey, Alicia, A.1 aSawyer, Katina  u/biblio/black-sensitivity-versus-adaptivity-white-service-providers-inauthenticity00605nas a2200157   4500008004100000245009600041210006900137260000900206300001200215490000700227653001500234100002400249700002300273700002200296856012900318       2014                        eng d00aA Meta-analytic Comparison of Self- and Other-Reported Organizational Citizenship Behavior.0 aMetaanalytic Comparison of Self and OtherReported Organizational  c2014  a547-5740 v3510aManagement1 aCarpenter, Nichelle1 aBerry, Christopher1 aHouston, Lawrence  u/biblio/meta-analytic-comparison-self-and-other-reported-organizational-citizenship-behavior00485nas a2200121   4500008004100000245007000041210006400111260002300175653001500198100002400213700002200237856010400259       2013                        eng d00aKeepin’ it real: Race, Emotional Labor, and Service Performance0 aKeepin it real Race Emotional Labor and Service Performance  aHouston, TX.c201310aManagement1 aGrandey, Alicia, A.1 aHouston, Lawrence  u/biblio/keepin-it-real-race-emotional-labor-and-service-performance00572nas a2200145   4500008004100000245009800041210006900139260000900208300001200217490000600229653001500235100002200250700002400272856013000296       2013                        eng d00aWhat We Don't Know Can Hurt Us: A Call for Stereotype-Congruent Impression Management Tactics0 aWhat We Dont Know Can Hurt Us A Call for StereotypeCongruent Imp  c2013  a433-4370 v610aManagement1 aHouston, Lawrence1 aGrandey, Alicia, A.  u/biblio/what-we-dont-know-can-hurt-us-call-stereotype-congruent-impression-management-tactics00573nas a2200133   4500008004100000245009500041210006900136260002500205653001500230100002400245700002200269700001700291856013100308       2012                        eng d00aA Meta Analytic Comparison of Self  and Other Reported Organizational Citizenship Behavior0 aMeta Analytic Comparison of Self and Other Reported Organization  aSan Diego, CA.c201210aManagement1 aCarpenter, Nichelle1 aHouston, Lawrence1 aBerry, Chris  u/biblio/meta-analytic-comparison-self-and-other-reported-organizational-citizenship-behavior-000560nas a2200133   4500008004100000245009300041210006900134260002100203653001500224100002200239700001900261700002400280856012200304       2012                        eng d00aSocialized inauthenticity: The Impact of Unit Surface Acting Norms on Individual Surface0 aSocialized inauthenticity The Impact of Unit Surface Acting Norm  aBoston, MAc201210aManagement1 aHouston, Lawrence1 aManeotis, Sari1 aGrandey, Alicia, A.  u/biblio/socialized-inauthenticity-impact-unit-surface-acting-norms-individual-surface00654nas a2200169   4500008004100000245011100041210006900152260000900221300000800230490000700238653001500245100002600260700002100286700002300307700002200330856013200352       2011                        eng d00aGeneral Factor Loadings and Specific Effects of the Differential Ability Scales, Second Edition Composites0 aGeneral Factor Loadings and Specific Effects of the Differential  c2011  a1080 v2610aManagement1 aMaynard, Jennifer, L.1 aFloyd, Randy, G.1 aAcklie, Teresa, J.1 aHouston, Lawrence  u/biblio/general-factor-loadings-and-specific-effects-differential-ability-scales-second-edition00622nas a2200145   4500008004100000245011100041210006900152260002200221653001500243100001700258700002200275700002300297700002200320856013400342       2010                        eng d00aGeneral Factor Loadings and Specific Effects of the Differential Ability Scales, Second Edition Composites0 aGeneral Factor Loadings and Specific Effects of the Differential  aChicago, ILc201010aManagement1 aFloyd, Randy1 aMaynard, Jennifer1 aMcGaughey, Theresa1 aHouston, Lawrence  u/biblio/general-factor-loadings-and-specific-effects-differential-ability-scales-second-edition-0