00526nas a2200145   4500008004100000245007600041210006900117260000900186653000800195653002300203100001300226700001300239700001600252856011200268       2017                        eng d00aThe Different Behaviors between Product Searchers and Website Searchers0 aDifferent Behaviors between Product Searchers and Website Search  c201710aBIS10aBusiness Analytics1 aZun, Kai1 aZhu, Bin1 aZuo, Meiyun  u/biblio/different-behaviors-between-product-searchers-and-website-searchers00568nas a2200145   4500008004100000245009400041210006900135260000900204653000800213653002300221100001800244700001300262700001600275856013100291       2016                        eng d00aDifferences between Younger and Senior Information Providers in Senior Online Communities0 aDifferences between Younger and Senior Information Providers in   c201610aBIS10aBusiness Analytics1 aWang, Changyu1 aZhu, Bin1 aZuo, Meiyun  u/biblio/differences-between-younger-and-senior-information-providers-senior-online-communities03641nas a2200157   4500008004100000245009500041210006900136260000900205520306600214653000803280653002303288100001803311700001303329700001603342856012503358       2016                        eng d00aHelping Senior Participants Acquire the Right Type of Social Support in Online Communities0 aHelping Senior Participants Acquire the Right Type of Social Sup  c20163 aSenior citizens could greatly be benefited from the social support received from a community(Choi et al. 2014; Goswami et al. 2010). Social support denotes to the
interaction/communication with others, verbal or nonverbal, reducing the uncertainty or
enhancing the self-perception of in control of one’s own life (Albrecht and Adelman 1987). All
participants of online communities are motivated by their desire of seeking social support. And
such support occurs when community members form relational links among them and have
interactions that intend to help (Heaney and Israel 2002). A network member can receive/send
different types of social supports from/to others. Informational support transmits information
and provides guidance related to the task/question a community member has (Krause 1986);
emotional support expresses understanding, encouragement, empathy affection, affirming,
validation, sympathy, caring and concern (House 1981; Wang et al. 2014); companionship or
network support gives the recipient a sense of belonging (Keating 2013; Wang et al. 2014); and
appraisal support enhances the self-evaluation of the recipient (House 1981). Studies have
shown that people are usually motivated by their desire of seeking one or more types of social
supports to participate in an online community (Goswami et al. 2010; Kanayama 2003; Pfeil
2007; Pfeil and Zaphiris 2009; Wright 2000; Xie 2008). And such social support can only be
acquired during the interaction with others. For senior citizens, even though they can be greatly
benefited from the social support received through participation, the obstacles they need to
overcome in order to feel engaged could be larger than that of younger people (Charness and
Boot 2009; Lee et al. 2011), especially when they come to the community for the first time. They
could be easily overwhelmed by the content that has been generated by other existing members,
finding it difficult to identify an appropriate member to initiate a meaningful interaction. It
therefore is critical for an online community system to help senior participants identify other
existing members who are more likely to supply the type of support they are seeking. While many
previous studies have uncovered the variety factors, contextual (Pfeil and Zaphiris 2009; Wang
et al. 2015; Xie 2008) or individual (Wang et al. 2014, 2015, 2012; Wright 1999), that impact
the degree to which a senior citizen receives social support needed from an online community, it
remains unclear what the characteristics of existing community members who are more likely to
provide a new comer the kind of support, informational, emotional, companionship, or appraisal
are. And the answer to this question may have significant academic and practical implications.
This study thus proposes to fulfil the gap by utilizing data collected from a senior community
website to investigate the links between the characteristics of existing senior members and the
amount and the type of support they provided to new comers.
10aBIS10aBusiness Analytics1 aWang, Changyu1 aZhu, Bin1 aZuo, Meiyun  u/biblio/helping-senior-participants-acquire-right-type-social-support-online-communities00522nas a2200157   4500008004100000245007800041210006900119260002000188653000800208653002300216100001400239700001600253700001300269700001800282856006400300       2015                        eng d00aPREDICTING HABITUAL CONTINUING SOCIAL NETWORKING SITES USE OF THE ELDERLY0 aPREDICTING HABITUAL CONTINUING SOCIAL NETWORKING SITES USE OF TH  aSingaporec201510aBIS10aBusiness Analytics1 aChai, Wen1 aZuo, Meiyun1 aZhu, Bin1 aTian, Xuesong  uhttp://pacis2015.comp.nus.edu.sg/pages/workshops_cnais.html