TY  - JOUR
T1  - The Effect of Pre- and Post-Service Encounter Performance on Consumer Evaluation of Online Retailors
JF  - Decision Support Systems
Y1  - 2012
A1  - Park,I.
A1  - Cho,Jeewon
A1  - Rao,H.R
KW  - Management
VL  - 52
CP  - 2
U2  - a
U4  - 37331269633
ID  - 37331269633
ER  -