TY - JOUR T1 - A text analytics framework for automated communication pattern analysis JF - Information & Management Y1 - 2020 A1 - Fan,Shaokun A1 - Ilk,Noyan KW - BIS KW - Business Analytics VL - 57 CP - 4 U2 - a U4 - 180758902784 ID - 180758902784 ER -