TY  - JOUR
T1  - Connecting IT Service Operations to Service Marketing Practices
JF  - Decision Sciences
Y1  - 2010
A1  - Montoya,Mitzi
A1  - Massey,A. P.
A1  - Khatri,V.
KW  - Marketing
VL  - 26
CP  - 4
U2  - a
U4  - 112659533824
ID  - 112659533824
ER  -