TY - JOUR T1 - Performance-centered Design of Knowledge-intensive Processes JF - Journal of Management Information Systems Y1 - 2002 A1 - Massey,A. P. A1 - Montoya,Mitzi A1 - O'Driscoll,T. M. KW - Marketing VL - 18 CP - 4 U2 - a U4 - 112659316736 ID - 112659316736 ER -