TY - JOUR T1 - Reaping the Benefits of Innovative IT: The Long and Winding Road JF - IEEE Transactions on Engineering Management Y1 - 2001 A1 - Massey ,A. P. A1 - Montoya,Mitzi A1 - Brown,S. KW - Marketing VL - 48 CP - 3 U2 - a U4 - 112665384960 ID - 112665384960 ER -