TY  - JOUR
T1  - Reengineering the Customer Relationship: Leveraging Knowledge Assets at IBM
JF  - Decision Support Systems
Y1  - 2001
A1  - Massey,A. P.
A1  - Montoya,Mitzi
A1  - Holcom,K.
KW  - Marketing
VL  - 32
CP  - 2
U2  - a
U4  - 112665169920
ID  - 112665169920
ER  -