TY  - JOUR
T1  - Comfort Your Online Customer: Quality, Trust and Loyalty on the Internet
JF  - Managing Service Quality
Y1  - 2004
A1  - Ribbink,Dina
A1  - van Riel,A. C.R.
A1  - Liljander,V.
A1  - Streukens,S.
KW  - OSU-Cascades
KW  - Supply Chain
VL  - 14
CP  - 6
U2  - a
U4  - 149674735616
ID  - 149674735616
ER  -