TY  - HEAR
T1  - A Process Mining Framework for Communication Pattern Analysis in Online Contact Centers
Y1  - 2019
A1  - Ilk,Noyan
A1  - Fan,Shaokun
KW  - BIS
KW  - Business Analytics
JA  - Winter Conference On Business Analytics
CY  - Salt lake city
U2  - c
U4  - 180759275520
ID  - 180759275520
ER  -