TY  - HEAR
T1  - Is My Failure Your Problem? Examining Carryover Effects of Prior Consumer Failure on Customer Satisfaction
Y1  - 2017
A1  - Hall,Matthew
A1  - Hyodo,Jamie
KW  - Marketing
JA  - Mittelstaedt Symposium
U2  - c
U4  - 207791306752
ID  - 207791306752
ER  -