TY  - HEAR
T1  - A consumer perspective of service failure and recovery in online retailing in the U.S
Y1  - 2010
A1  - Park,M
A1  - Kim,Minjeong
KW  - Design Program
KW  - Merchandising Management
JA  - Korean Society of Clothing and Textiles Spring Conference
CY  - Seoul, Korea
U2  - c
U4  - 59624751104
ID  - 59624751104
ER  -