TY  - HEAR
T1  - Service failure in online retailing: A content analysis of consumer complaints
Y1  - 2008
A1  - Kim,Minjeong
A1  - Park,M
A1  - Mullis,K
KW  - Design Program
KW  - Merchandising Management
JA  - International Textiles and Apparel Association Annual Meeting
CY  - Chicago, IL
U2  - c
U4  - 59624933376
ID  - 59624933376
ER  -