TY - JOUR
T1 - Co-Branding: The Effects of Internet Merchant Familiarity and Delivery Carrier Familiarity on Price and Merchant Perceptions
JF - Journal of Marketing Theory and Practice
Y1 - 2011
A1 - Stokes,Amy
A1 - Jensen,Thomas D
A1 - Watson,Amy
KW - Marketing
KW - OSU-Cascades
AB - If high customer satisfaction is attributed for the growth of e-tail
sales, trust, or the lack thereof, is one of the most cited deterrents. While much
research has been conducted examining the impact of identity theft, online
privacy, and perceived security on consumer trust, order fulfillment and other
components of business reliability outside of the security context have
received relatively little attention. The present study examines the impact of
order fulfillment information cues, via carrier disclosure, on consumer
perceptions of e-tailer credibility, price, and product attitude. Results of a
between-subjects experiment show that the familiarity of the e-tailer and
carrier can positively impact perceptions of e-tailer credibility.
U2 - a
U4 - 37965662209
ID - 37965662209
ER -
TY - HEAR
T1 - An Interpretive Inquiry into the Consumption of Fashion: A Microsociological Perspective
Y1 - 2010
A1 - Stokes,Amy
A1 - Murray,Jeff B
KW - Marketing
JA - 2010 Consumer Culture Theory Conference Proceedings
CY - Madison, WI
U2 - c
U4 - 37966585857
ID - 37966585857
ER -
TY - HEAR
T1 - What is Consumer Confusion and How is it Measured?
Y1 - 2010
A1 - Stokes,Amy
A1 - Kopp,Steven W
A1 - Suter,Tracy A
KW - Marketing
JA - 2010 Marketing and Public Policy Conference Proceedings
CY - Denver, CO
U2 - c
U4 - 37966526465
ID - 37966526465
ER -
TY - HEAR
T1 - Is Carbon Labeling Effective? The Impact of Carbon Labels on Consumer Perceptions and Purchase Intentions
Y1 - 2009
A1 - Stokes,Amy
A1 - Turri,Anna
A1 - Tangari,Andrea
KW - Marketing
JA - AMA Winter Educators' Conference Proceedings
CY - Tampa, FL
U2 - c
U4 - 37980119041
ID - 37980119041
ER -
TY - HEAR
T1 - Explaining Obesity: An Inquiry into the Lives of the Obese
Y1 - 2009
A1 - Murray,Jeff
A1 - Bui,Myla
A1 - Stokes,Amy
KW - Marketing
JA - Association for Consumer Research
CY - Duluth, MN
U2 - c
U4 - 37980200961
ID - 37980200961
ER -
TY - HEAR
T1 - Consumers' (Dis)Use of the Nutrition Facts Panel
Y1 - 2008
A1 - Stokes,Amy
A1 - Jensen,Thomas D
KW - Marketing
JA - Marketing and Public Policy Conference Proceedings
CY - Philadelphia, PA
U2 - c
U4 - 37980262401
ID - 37980262401
ER -
TY - HEAR
T1 - The Impact of Eco-Labeling on Consumer Perceptions
Y1 - 2008
A1 - Stokes,Amy
A1 - Turri,Anna
KW - Marketing
JA - Marketing and Public Policy 2008 Pre-conference Workshop
U2 - c
U4 - 37980325889
ID - 37980325889
ER -