TY - JOUR T1 - Co-Branding: The Effects of Internet Merchant Familiarity and Delivery Carrier Familiarity on Price and Merchant Perceptions JF - Journal of Marketing Theory and Practice Y1 - 2011 A1 - Stokes,Amy A1 - Jensen,Thomas D A1 - Watson,Amy KW - Marketing KW - OSU-Cascades AB - If high customer satisfaction is attributed for the growth of e-tail
sales, trust, or the lack thereof, is one of the most cited deterrents. While much
research has been conducted examining the impact of identity theft, online
privacy, and perceived security on consumer trust, order fulfillment and other
components of business reliability outside of the security context have
received relatively little attention. The present study examines the impact of
order fulfillment information cues, via carrier disclosure, on consumer
perceptions of e-tailer credibility, price, and product attitude. Results of a
between-subjects experiment show that the familiarity of the e-tailer and
carrier can positively impact perceptions of e-tailer credibility. U2 - a U4 - 37965662209 ID - 37965662209 ER - TY - HEAR T1 - An Interpretive Inquiry into the Consumption of Fashion: A Microsociological Perspective Y1 - 2010 A1 - Stokes,Amy A1 - Murray,Jeff B KW - Marketing JA - 2010 Consumer Culture Theory Conference Proceedings CY - Madison, WI U2 - c U4 - 37966585857 ID - 37966585857 ER - TY - HEAR T1 - What is Consumer Confusion and How is it Measured? Y1 - 2010 A1 - Stokes,Amy A1 - Kopp,Steven W A1 - Suter,Tracy A KW - Marketing JA - 2010 Marketing and Public Policy Conference Proceedings CY - Denver, CO U2 - c U4 - 37966526465 ID - 37966526465 ER - TY - HEAR T1 - Is Carbon Labeling Effective? The Impact of Carbon Labels on Consumer Perceptions and Purchase Intentions Y1 - 2009 A1 - Stokes,Amy A1 - Turri,Anna A1 - Tangari,Andrea KW - Marketing JA - AMA Winter Educators' Conference Proceedings CY - Tampa, FL U2 - c U4 - 37980119041 ID - 37980119041 ER - TY - HEAR T1 - Explaining Obesity: An Inquiry into the Lives of the Obese Y1 - 2009 A1 - Murray,Jeff A1 - Bui,Myla A1 - Stokes,Amy KW - Marketing JA - Association for Consumer Research CY - Duluth, MN U2 - c U4 - 37980200961 ID - 37980200961 ER - TY - HEAR T1 - Consumers' (Dis)Use of the Nutrition Facts Panel Y1 - 2008 A1 - Stokes,Amy A1 - Jensen,Thomas D KW - Marketing JA - Marketing and Public Policy Conference Proceedings CY - Philadelphia, PA U2 - c U4 - 37980262401 ID - 37980262401 ER - TY - HEAR T1 - The Impact of Eco-Labeling on Consumer Perceptions Y1 - 2008 A1 - Stokes,Amy A1 - Turri,Anna KW - Marketing JA - Marketing and Public Policy 2008 Pre-conference Workshop U2 - c U4 - 37980325889 ID - 37980325889 ER -