TY  - JOUR
T1  - Connecting IT Service Operations to Service Marketing Practices
JF  - Decision Sciences
Y1  - 2010
A1  - Montoya,Mitzi
A1  - Massey,A. P.
A1  - Khatri,V.
KW  - Marketing
VL  - 26
CP  - 4
U2  - a
U4  - 112659533824
ID  - 112659533824
ER  - 

TY  - JOUR
T1  - Usability of Online Services: The Role of Technology Readiness and Context
JF  - Decision Sciences
Y1  - 2007
A1  - Massey,A. P.
A1  - Khatri,V.
A1  - Montoya,Mitzi
KW  - Marketing
VL  - 38
CP  - 2
U2  - a
U4  - 112660494336
ID  - 112660494336
ER  -