{\rtf1\ansi\deff0\deftab360

{\fonttbl
{\f0\fswiss\fcharset0 Arial}
{\f1\froman\fcharset0 Times New Roman}
{\f2\fswiss\fcharset0 Verdana}
{\f3\froman\fcharset2 Symbol}
}

{\colortbl;
\red0\green0\blue0;
}

{\info
{\author Biblio 7.x}{\operator }{\title Biblio RTF Export}}

\f1\fs24
\paperw11907\paperh16839
\pgncont\pgndec\pgnstarts1\pgnrestart
D.  Ribbink, van Riel, A. C. R., Liljander, V., and Lemmink, J., ?Comfort Your Customers: Trust, Assurance and Loyalty on the Internet?, in Karlstad University Press, 2004, pp. 47-55.\par \par }