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L.  Houston, Grandey, A. A., and Sawyer, K., ?Who Cares if "Service with a Smile" is Authentic?: An Expectancy-Based Model of Customer Race and Perceptions of Service Interactions?, Organizational Behavior and Human Decision Processes, 2017.\par \par L.  Houston, Grandey, A. A., and Sawyer, K., ?Black Sensitivity versus Adaptivity to White Service Providers? Inauthenticity?, Society for Industrial and Organizational Psychology (SIOP). Honolulu, HI, 2014.\par \par }