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D. R.  Hekman and Leavitt, K., ?Focusing capitalism on the forgotten internal stakeholder (PDW)?, Academy of Management Annual Meeting. Orlando, FL, 2013.\par \par D. R.  Hekman, Aquino, K., Owens, B., Mitchell, T. R., Schilpzand, P., and Leavitt, K., ?An examination of whether and how racial and gender biases influence customer satisfaction ratings.?, Academy of Management Journal, vol. 53, pp. 238-264., 2010.\par \par }