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M.  Montoya, Massey, A. P., and Lockwood, N. S., ?3D Collaborative Virtual Environments: Exploring the Link between Collaborative Behaviors and Team Performance?, Decision Sciences, vol. 42, no. 1, pp. 451-476, 2011.\par \par M.  Montoya, Massey, A. P., and Khatri, V., ?Connecting IT Service Operations to Service Marketing Practices?, Decision Sciences, vol. 26, no. 4, pp. 65-85, 2010.\par \par M.  Montoya, Massey, A. P., Hung, C., and Crisp, B., ?Can you Hear Me Now? Communication in Virtual Product Development Teams?, Journal of Product Innovation Management, vol. 26, no. 2, pp. 139-155, 2009.\par \par A. P.  Massey, Khatri, V., and Montoya, M., ?Usability of Online Services: The Role of Technology Readiness and Context?, Decision Sciences, vol. 38, no. 2, pp. 277-308, 2007.\par \par A. P.  Massey and Montoya, M., ?Unraveling the Temporal Fabric of the Knowledge Conversion Process: A Dynamic Theory of Media Selection and Use?, MIS Quarterly, vol. 30, no. 1, pp. 99-114, 2006.\par \par A. P.  Massey, Montoya, M., and O'Driscoll, T., ?Human Performance Technology and Knowledge Management: A Case Study?, Performance Improvement Quarterly, vol. 18, no. 2, pp. 37-55, 2005.\par \par A. P.  Massey, Montoya, M., and Hung, Y., ?Because Time Matters: Temporal Coordination in Global Virtual Project Teams?, Journal of Management Information Systems, vol. 19, no. 4, pp. 129-156, 2003.\par \par P. Y. K.  Chau, Cole, M., Massey, A. P., Montoya, M., and O'Keefe, R. M., ?Cultural Differences in the Online Behavior of Consumers?, Communications of the ACM, vol. 45, no. 10, pp. 138-143, 2002.\par \par S. A.  Brown, Massey, A. P., Montoya, M., and Burkman, J. R., ?Do I Really Have To? User Acceptance of Mandated Technology?, European Journal of Information Systems, vol. 11, no. 4, pp. 283-295, 2002.\par \par A. P.  Massey, Montoya, M., and O'Driscoll, T. M., ?Knowledge Management in Pursuit of Performance: Insigts from Nortel Networks?, MIS Quarterly, vol. 26, no. 3, pp. 269-290, 2002.\par \par A. P.  Massey, Montoya, M., and O'Driscoll, T. M., ?Performance-centered Design of Knowledge-intensive Processes?, Journal of Management Information Systems, vol. 18, no. 4, pp. 37-59, 2002.\par \par A. P.  Massey, Montoya, M., Hung, C., and Ramesh, V., ?Cultural Perceptions of Task-Technology Fit?, Communications of the ACM, vol. 44, no. 12, pp. 83-84, 2001.\par \par A. P.  Massey, Montoya, M., and Holcom, K., ?Reengineering the Customer Relationship: Leveraging Knowledge Assets at IBM?, Decision Support Systems, vol. 32, no. 2, pp. 155-170, 2001.\par \par R. M.  O'Keefe, Cole, M., Chau, P., Massey, A. P., Montoya, M., and Perry, M., ?From the User Interface to the Customer Interface: Results from a Global Experiment?, International Journal of Human-Computer Studies, vol. 53, no. 4, pp. 611-628, 2000.\par \par M.  Montoya, Massey, A. P., and Clapper, D., ?On-Line Focus Groups: Conceptual Issues and A Research Tool?, European Journal of Marketing, vol. 32, no. 7/8, pp. 45-54, 1998.\par \par }