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D.  Ribbink, van Riel, A. C. R., and Semeijn, J., ?Policy Decisions and Modal Choice: An Example from the European Union?, Transportation Journal, vol. 44, no. 1, pp. 33-44, 2005.\par \par D.  Ribbink, van Riel, A. C. R., Liljander, V., and Lemmink, J., ?Comfort Your Customers: Trust, Assurance and Loyalty on the Internet?, in Karlstad University Press, 2004, pp. 47-55.\par \par D.  Ribbink, van Riel, A. C. R., Liljander, V., and Streukens, S., ?Comfort Your Online Customer: Quality, Trust and Loyalty on the Internet?, Managing Service Quality, vol. 14, no. 6, pp. 445-456, 2004.\par \par }