%0 Journal Article
%J Journal of the Academy of Marketing Science
%D 2003
%T Determinants of Online Channel Use and Overall Satisfaction with a Relational, Multichannel Service Provider
%A Montoya,Mitzi
%A Voss,G.
%A Grewal,D.
%K Marketing
%B Journal of the Academy of Marketing Science
%V 31
%P 448-458
%8 2003
%G eng
%N 4
%2 a
%4 112663859200
%$ 112663859200