%0 Journal Article
%J Journal of Service Management
%D 2012
%T Waiting for Service at the Checkout: Negative Emotional Responses, Store Image and Overall Satisfaction
%A van Riel,Allard C.R.
%A Semeijn,Janjaap
%A Ribbink,Dina
%A Bomert-Peters,Yvette
%K OSU-Cascades
%K Supply Chain
%B Journal of Service Management
%V 23
%P 144-169
%8 2012
%G eng
%N 2
%2 a
%4 149674446848
%$ 149674446848