%0 Journal Article %J Journal of the Transportation Research Forum %D 2011 %T Airline Financial Distress and Customer Service %A Ribbink,Dina %A Dresner,M. %A Hofer,C. %K OSU-Cascades %K Supply Chain %B Journal of the Transportation Research Forum %V 48 %P 89-104 %8 2011 %G eng %N 1 %2 a %4 149674508288 %$ 149674508288