%0 Journal Article
%J Managing Service Quality
%D 2004
%T Comfort Your Online Customer: Quality, Trust and Loyalty on the Internet
%A Ribbink,Dina
%A van Riel,A. C.R.
%A Liljander,V.
%A Streukens,S.
%K OSU-Cascades
%K Supply Chain
%B Managing Service Quality
%V 14
%P 445-456
%8 2004
%G eng
%N 6
%2 a
%4 149674735616
%$ 149674735616