%0 Generic
%D 2011
%T Modeling Guest Participatory Roles in the Service Encounter
%A Chen,Sandy
%K OSU-Cascades
%K OSU-Cascades Hospitality Mgt
%B Annual Conference by I-CHRIE (International Council on Hotel, Restaurant and Institutional Education)
%C Denver, CO
%8 2011
%G eng
%2 c
%4 33895168001
%$ 33895168001