%0 Generic
%D 2019
%T A Process Mining Framework for Communication Pattern Analysis in Online Contact Centers
%A Ilk,Noyan
%A Fan,Shaokun
%K BIS
%K Business Analytics
%B Winter Conference On Business Analytics
%C Salt lake city
%8 2019
%G eng
%2 c
%4 180759275520
%$ 180759275520