%0 Generic %D 2010 %T The study of comparisons between Korean and American consumers' online shopping experiences: Focusing on service failure and recovery %A Park,M %A Kim,Minjeong %K Design Program %K Merchandising Management %B Korean Society for Clothing Industry Spring Conference %C Daegu, Korea %8 2010 %G eng %2 c %4 59624792064 %$ 59624792064