%0 Journal Article
%J Negotiation and Conflict Management Research
%D 2019
%T Logics and logistics for future research: Appropriately interpreting the emotional landscape of multi-cultural negotiation
%A Rees,Laura
%A Kopleman,S
%K Management
%B Negotiation and Conflict Management Research
%V 12
%P 131-145
%8 2019
%G eng
%N 2
%2 a
%4 218310219776
%$ 218310219776

%0 Journal Article
%J Journal of Service Research
%D 2019
%T When and why a squeakier wheel gets more grease: The influence of cultural values and anger intensity on customer compensation
%A Glikson,E
%A Rees,Laura
%A Wirtz,J
%A Kopleman,S
%A Rafaeli,A
%K Management
%B Journal of Service Research
%V 22
%P 223-240
%8 2019
%G eng
%N 3
%2 a
%4 218309550080
%$ 218309550080